Refund Policy

Last Updated: November 2025

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At Methods by Lilly, we value your time and commitment to personal growth. We also understand that unexpected circumstances may arise, so we’ve designed a refund policy that’s fair and transparent for everyone.

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Session Cancellations

You may cancel or reschedule your 1:1 coaching or behavioral strategy session up to 24 hours before the scheduled time for a full refund or free reschedule.
To cancel or reschedule, please contact lilly@methodsbylilly.com at least 24 hours prior to your session.

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Late Cancellations & No-Shows

If you cancel within 24 hours of your scheduled session or fail to attend without notice, the session will be considered forfeited and no refund will be issued.
Rescheduling within that period may be considered only under exceptional circumstances and at our discretion.

Coaching Packages

If you’ve purchased a coaching bundle or package, refunds may be issued for any unused sessions, provided the cancellation request is made at least 24 hours before your next scheduled call.
Completed sessions are non-refundable.

Technical or Platform Issues

If a session cannot be conducted due to technical issues on our end (such as platform failure or connectivity problems), we will reschedule your session at no cost to you.
If you experience technical difficulties, please contact us immediately so we can assist in resolving the issue or rescheduling.

Processing of Refunds

Refunds for eligible cancellations will be processed through the original payment method (via Stripe).
Please allow up to 5–10 business days for the refund to appear, depending on your bank or card provider.

Contact

For any refund-related inquiries, please reach out to:
Email: lilly@methodsbylilly.com
Website: www.methodsbylilly.com